Feedback widget for small business
Never miss a customer message again.
Hi Widget is a simple feedback widget for small business websites. A small button sits in the corner of your site, visitors tap it to send a message, and the enquiry lands straight in your inbox. Built for dog walkers, trainers, tradespeople, tutors, and local shops who just need to hear from customers.
The problem
Most small business websites have a phone number and maybe a contact form. Both are friction. People don't want to call a stranger to ask "do you do evenings?" or "can my dog come too?". And contact forms, especially the default ones that come with WordPress or Wix, quietly break without anyone noticing.
The enquiry never reaches you. The customer books someone else. You never know they were there.
Hi Widget is the fix. A small, friendly button in the corner of every page. Visitors tap it, type a line or two, and you get an email. That's it.
What Hi Widget replaces
Most small business websites have tried one of these four things before landing on Hi Widget, and each has a problem the widget quietly solves.
A WordPress contact form looks free but breaks silently when the host's mail server is blocked, a plugin updates, or a spam filter tightens. You never know the enquiry was sent. Hi Widget submits messages through its own infrastructure, so a WordPress update can't take it down.
A phone number on every page puts the work on the customer. Most people won't call a stranger to ask a small question at 9pm. Hi Widget lets them send a quick message when it suits them, which is often how you get the booking.
An AI chatbot is overkill and often off-putting. Customers can tell within two messages it isn't a real person, and they leave. Hi Widget doesn't pretend; visitors send you a message, you reply personally.
A full support desk like Intercom or Zendesk is built for teams handling thousands of tickets. For a dog walker or a plumber, that's £29 per seat per month for software that does ninety percent more than you'll ever use.
Built for
Dog walkers & pet sitters
New bookings, last-minute requests, questions about your rounds.
Personal trainers
Trial session enquiries, package questions, rescheduling.
Tradespeople
Quote requests with the details you need, not voicemails you have to chase.
Tutors & coaches
Parents and students asking about availability and subjects.
Local shops & cafes
Opening hours questions, stock checks, booking a table.
Cleaners & gardeners
Regular or one-off job enquiries, sent straight to your inbox.
How Hi Widget works
A visitor taps the feedback button
Hi Widget sits in the corner of every page on your site as a small "Say hi" button. Visitors tap it, type their message, press send.
You get notified
An email lands in your inbox letting you know a new response has been submitted, with the full message and any contact details the visitor left. Responses also appear in your Hi Widget dashboard.
You get back to the customer
Reach out from your normal email, call them, or text - whichever you'd usually do. No new tools, no scripted replies, no second inbox to learn.
Ready for more? Ask questions, run polls
The feedback button is the Starter plan (£9/month) and most small businesses never need more. When you do, the Pro plan (£19/month) unlocks two extras that use the same one-line install.
Pro · Polls
Let visitors vote on an idea
A single-question poll on any page, with results visible as people vote. Useful for "Which service should we add next?", "Would you come to an evening session?", or "Should we open on Sundays?" Gets you an answer without making a visitor type out a whole message.
Pro · Custom forms
Ask exactly what you need
Build a form with dropdowns, checkboxes, and radio buttons so you can collect structured answers up front. Useful for quote requests (square footage, number of rooms, preferred date), booking preferences, event sign-ups, or anything else you'd normally get by emailing a customer back and forth three times.
What you won't get
- - No chatbot pretending to be a person.
- - No AI answering customers on your behalf.
- - No ticketing system, no support desk, no seats to pay for.
- - No confusing dashboard covered in charts.
- - No annual contract. Pay monthly, cancel any time.
Pricing
Starter
£9
flat / month
Feedback button, email notifications, response dashboard. Enough for most small businesses.
Pro
£19
flat / month
Adds polls, custom forms with extra fields like quote details, and your brand colour.
Free plan available. No card needed to start.
Setup is genuinely easy
You don't need a developer. After you sign up, you get one line of code to paste into your website. Every common site builder has a place for this: Squarespace calls it "Code Injection", Wix calls it "Custom Code", WordPress has it in the theme header, Shopify in theme settings.
If you built your site yourself with one of those tools, you can add it in two minutes. If someone else built it, forward them the instructions. They'll know what to do.
Frequently asked questions
Is Hi Widget a good feedback widget for small business websites?
Yes. Hi Widget is built specifically for small businesses that want a simple feedback widget on their site without paying for a full support platform. It costs £9/month flat, installs with one line of code, works on WordPress, Squarespace, Wix, and Shopify, and emails you every enquiry. No chatbot, no seats, no contract.
Do I need to be technical to add Hi Widget to my website?
No. Copy one line of code into your website template. Most site builders (Squarespace, Wix, WordPress, Shopify) have a place to paste it. If someone else built your site, they can add it in two minutes.
How do I find out when someone leaves a message?
Hi Widget emails you the moment a visitor submits the form. The message, their contact details if they gave them, and a link to reply. Nothing to check or log in for.
Is this a chatbot?
No. Hi Widget doesn't pretend to be a person or auto-reply. Visitors leave a message, you read it, you reply in your own words. No AI, no scripts, no awkward bot conversations.
How much does it cost?
£9/month for the basic plan, which is enough for most small businesses. £19/month if you want polls, custom forms with extra fields, and brand colours. No contract, cancel any time.
Can I do more than collect contact form submissions?
Yes. The Starter plan (£9/month) is the feedback button. The Pro plan (£19/month) adds polls so visitors can vote on a single question you pose ("Should we open on Sundays?", "Which service would you like to see next?") and custom forms so you can ask exactly what you need with dropdowns, checkboxes, and radio buttons. Useful for quote requests, booking preferences, and anything you'd normally sort out by emailing back and forth.
Start hearing from customers.
Free to try. No credit card. Set up in under a minute.